Last updated: October 24, 2026
30-day return window
Request a return within 30 calendar days after delivery by contacting us with your order number and the item you wish to return. For a change-of-mind return, the item must be unused, undamaged and include its supplied accessories. Please keep the original packaging where reasonably possible so it can be transported safely.
Damaged, defective, incorrect or incomplete items
We help with damaged or defective items, wrong items, missing components and items that differ materially from their description. Contact us as soon as reasonably possible with your order number and a description; useful photos can help us resolve the issue. We do not require a damaged item to be in undamaged condition, and a request to notify us promptly does not shorten the stated return window or your non-waivable legal rights.
How to return an item
Contact us before sending anything back. For an eligible return, we provide a prepaid return label and the correct return address. Do not send goods to the business correspondence address without instructions. Pack the item securely and retain proof of handover or tracking.
Return costs, fees and exchanges
We cover the return shipping cost for an eligible return and do not charge a restocking fee. We do not offer exchanges. You may place a new order after a refund if you would like another item; replacement availability is not guaranteed. We do not impose a category-wide exclusion on jewelry organizers or display accessories.
Refund timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Contact us if a refund we have confirmed has not appeared after allowing your payment provider time to process it.
Cancellation and separate services
Contact us promptly if you need to cancel before dispatch. If dispatch has already occurred, follow the return process. A separate Simtek subscription for the access-alert sensor is arranged with Simtek, not billed or renewed by Shineatlas; contact that provider about its service terms. This does not change the return conditions for hardware bought from us.
Your rights
Nothing in this policy excludes or limits consumer remedies or rights that cannot be waived under applicable law.