FAQ

Jewelry storage, display and care accessories: trays, travel organizers, stands, boxes, protective supplies and inventory labels. Some products are powered equipment with their own setup requirements.

We are an independent online retailer. Brand names identify the products, and do not mean Shineatlas manufactures them or is affiliated with or endorsed by the brand.

Standard shipping is free with no minimum order value to the 50 U.S. states and Washington, DC. We do not offer international shipping or shipping to U.S. territories or APO/FPO military addresses.

Standard shipping is free with no minimum order. We offer standard shipping only; no paid Express service is offered.

Allow 1–2 business days before dispatch. Business days are Monday through Friday, excluding U.S. federal holidays.

After dispatch, standard transit is estimated at 2–4 business days. Together with processing, the estimated total is 3–6 business days, excluding U.S. federal holidays. This is an estimate, not a guaranteed date.

We send the available tracking details to your checkout email after dispatch. Allow time for the first carrier scan; contact us if you need help with tracking or a missing parcel.

Contact us promptly with your order number. We will try to help before dispatch; a change may not be possible once an order ships. If we cannot ship in the promised period, we will explain the revised timing and cancellation/refund options.

Request a return within 30 calendar days of delivery. For a change of mind, the product must be unused, undamaged and include supplied accessories. Damaged, defective, wrong, incomplete or materially misdescribed items are handled separately; your mandatory rights remain unaffected.

Contact us with your order number and the item or issue. We provide the instructions, prepaid label for an eligible return and correct return address. Do not ship to our business correspondence address without instructions.

We cover return shipping for an eligible return and provide a prepaid label.

No. We do not charge a restocking fee.

We do not offer exchanges. You may order another item after a refund, subject to availability.

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Contact us with your order number and a description. Photos may help us understand damage or missing components. We will investigate and arrange the appropriate remedy without removing your legal rights.

Checkout shows the payment methods available for your order, device and location. Payments are processed through Shopify Payments and any other methods actually shown. All store prices are USD; applicable tax and selected shipping are shown before payment.

Open Cookie settings in the footer to accept, reject or save optional processing choices. Choices are passed to Shopify’s Customer Privacy API. A privacy policy is not consent. The Google Maps embedded on our home and contact pages can load automatically when they come into view; see our Privacy Policy for that separate service.

Email support@shineatlas.com or use Your privacy choices in the footer for relevant opt-outs. We may verify your identity and respond under the applicable law. Our Privacy Policy explains GPC, authorized agents and appeals.

Email support@shineatlas.com or call +1 (270) 746-9628. Our correspondence address is 300 E 10th Ave, Bowling Green, KY 42101, United States. It is not a walk-in store or an automatic return address.

Choose for the job: the four-tray set measures 21.3 × 12.5 × 2.4 cm per tray; the travel case separates pieces into 12 removable pouches; open stands present pieces for browsing. Measure your drawer or jewelry, and compare the stated sale-unit contents.

Check the individual contents list. Our display and storage products are generally supplied empty. A photographed watch, earring, pin or decorative object is an example unless expressly listed as included.

No. A silica-gel canister, anti-tarnish bag, wrapping tissue and powered humidity cabinet serve different purposes. Follow the product’s instructions and check suitability for the complete item, including stones, adhesives and finishes.

Yes. The Simtek sensor requires a separate paid Simtek cellular plan, app setup and reception. Shineatlas sells the hardware as a one-time purchase and does not bill or renew the provider service.